Financial Safety Protocol
Stay Safe from Loan Fraud
Verify Before You Borrow
Before applying for any loan online, it is important to verify whether the app is authorized by the Reserve Bank of India (RBI). Follow these simple steps to protect yourself from fraud and data misuse.
Visit the Official RBI Website
Go to the official RBI data portal: https://data.rbi.org.in/#/dbie/home. Make sure you are visiting the authentic RBI website to avoid fake sources.
Locate the List of Regulated Loan Apps
On the website, find the section that lists RBI-regulated or registered lending apps (refer to the highlighted section in the image below).
Verify the Loan App
Search for the loan app you are planning to use:
If the app is listed
It is more likely to be compliant.
If the app is NOT listed
Be cautious.
Critical Safety Warning
If a loan app is not listed under RBI-regulated entities, do NOT proceed without proper verification. You may be at risk of:
- Data theft
- Hidden charges
- Harassment or illegal recovery practices
We, VAISHALI SECURITIES LIMITED (Company; We; us; our; Lender), a Private Limited Company bearing CIN U65923GJ1995PLC026569 and having its registered office address at D- 504, Swati Crimson Daskroi, Shilaj Thaltej Ahmedabad Gujarat 380059. Company intends to offer loans to customers, through mobile applications. This privacy policy (Policy; Privacy policy) discloses the practices and policies adopted for collecting, storing, retrieving or using personal information it may receive from its users (“You”, “Your”, “Customer”) who access the mobile app to receive the services (“Services”) and may be required by us to sanction the Loan. The information received from You while accessing the Services through website / URL of www.vaishalisecuritiesltd.com (“Website”), mobile app, and other facilities including the call-centre facilities (“IVR”) (together referred to as the “Portal(s)”) will be utilised in a manner as set out in this Policy. The Personal Information shall be collected through the mobile application form available on the Application.
We value online privacy & security while browsing through the App and availing the Services available on the App. We make every effort to ensure that the information you provide will not be misused. This policy would apply to information we collect when you register with our applications, or when you access or use the App, or avail the Loan and other facilities on the App (collectively the “Services”). Persons using the Services are hereinafter referred to as “Users” or “you”.
Our goal in this Privacy Policy is to be completely transparent about the data we collect, why we collect, use, share, store and protect personal information about Users. We encourage you to familiarize yourself with our policies and let us know if you have any further questions.
Account Information: Self-declared information like name, referral code used, email, address details, photo, address proof and identity proof. Additionally, for availing financing facility from the Company:
Please note that if you decline or delete these cookies, some parts of the App may not work properly.
You can access your personal identity details on the App through your login credential. We recommend that you do not share your password with anyone. In addition, your personal details are stored on a secure server located in India that only selected personnel contractors and authorised Agencies have access to. We encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that your personal details are safe as it is transmitted to us.
However, you understand and accept no data transmission over the Internet can be guaranteed to be completely secure. We cannot ensure or warrant the security of any information that you transmit to us and you do so at your own risk. Data pilferage due to unauthorized hacking, virus attacks, technical is possible and we take no liabilities or responsibilities for it.
This Privacy Policy only addresses the use and disclosure of information we collect from you. Other websites/apps that may be accessible through this App have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you to review such website’s privacy policy. We are not responsible for the policies or practices of third parties.
We will share all information we collect from you, including the personal information with any third party if we in good faith believe it is required for the purposes of our compliance with any applicable law, regulation, legal process or enforceable governmental request/ action or any manner required for the purposes of protecting our rights or interests. These third-party websites and advertisers or internet advertising companies working on our behalf, sometimes use technology to send or serve data that appear on the App. They automatically receive your IP address when that happens. They may also use cookies, JavaScript, web beacons and other technologies to measure the effectiveness of their advertisements and to personalize advertising content. Please be advised that we do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Therefore, we are not responsible for the information or content they may contain, nor are we responsible for the privacy practices employed therein. Please contact them directly for more information about their privacy policies. This Privacy Policy applies solely to information collected by us through the mobile application.
We will share your personal information internally with those staff members who need it to carry out your instructions regarding the receipt of marketing information, Loan Processing, recovery of Loan. We will not disclose your personal information to any third party unless required to do so by law and/or covered under this Privacy Policy.
Persons who supply us with their telephone numbers may receive communication from us via telephone, text message or emails, pertaining exclusively to new services or any upcoming events.
In order to provide and improve our services and to share relevant ads with you, we use and disclose to our advertising and analytics partners non- personally identifiable information that we collect, including cookie data, some log data, and mobile data.
Our App complies fully with all the applicable and relevant laws of India.
We respect that you do not want your personal information to be shared with other companies at any time. However, we may disclose Your Personal Information to third parties such as payment gateways, authorized service providers, payment transaction processors, and law enforcement agencies, if We are required by law to do or if it is to help investigate, prevent or take action regarding unlawful and illegal activities; suspected fraud, potential threat to the safety or security of any person, or as defense against legal claims. We will keep your personal information confidential and limit access to it to those who specifically need it to conduct their business activities, except as otherwise permitted by applicable law.
We may employ other companies and individuals, call centres, payment gateways, banks to perform functions on our behalf. Examples include delivering e-mail, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable law.
Business Transfers:
As we continue to develop our business, we might sell or buy business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that the Company’s assets or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
We release personal information when we believe, release is appropriate to comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property or safety of App, our users or others. This includes exchanging information with other companies, organizations, government or regulatory authorities for fraud protection and credit risk reduction.
If you are no longer interested in sharing your Personal and Sensitive Information, please e-mail your request at: support@vaishalisecuritiesltd.com. Please note that it may take about 72 business hours to process your request.
To the Government and other judicial bodies as required under the law in order to comply with the legal obligations (without the prior permission of customers).
Company website shall also contain links to the other websites. Customers are requested to go through the respective privacy polices disclosed under the relevant sites to familiarize themselves.
We may update this Privacy Policy to reflect changes to our information practices. You are encouraged to check this privacy policy on a regular basis to be aware of the changes made to it. Continued use of the services and access of the App shall be deemed to be your acceptance of this privacy policy.
The Accuracy and Confidentiality of your Account Information is your Responsibility. You are responsible for maintaining the secrecy and accuracy of your password, email address, and other account information at all times. We are not responsible for personal data transmitted to a third party as a result of an incorrect email address.
We use commercially reasonable security measures to protect the loss, misuse, and alteration of the information under our control. However, we cannot absolutely guarantee the protection of any information shared with us.
We make all User information accessible to our employees, agents or partners and third parties only on a need-to-know basis and bind all such employees to strict confidentiality obligations Notwithstanding the above, we are not responsible for the confidentiality, security or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Company including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc. Please be aware that you can opt out of receiving service messages from us.
If you have any questions or suggestions or wish to make a complaint you can contact us at support@vaishalisecuritiesltd.com or write to us at the following address:
PRINCIPAL OFFICER
VAISHALI SECURITIES LIMITED
D- 504, Swati Crimson Daskroi, Shilaj Thaltej Ahmedabad Gujarat 380059
Dispute Resolution
In the event of any dispute, difference or claim arising out of this Policy the same shall be settled in accordance with the Laws of India through regular judicial process and the courts of Ahmedabad, India shall have exclusive jurisdiction.
CONSENT TO THIS POLICY
By accessing the Website/Portal, You agree to this Policy or any updated version of this Policy. This document supersedes any prior communication on this topic and reflects the entire and exclusive Policy for this Site.
Introduction
VAISHALI SECURITIES LIMITED having registered office at D- 504, Swati Crimson Daskroi, Shilaj Thaltej Ahmedabad Gujarat 3800591 (hereinafter be referred to as "Company" or "us" or "we" are the owner of the mobile application ("Digital Loan App") and website (www.vaishalisecuritiesltd.com) (App and Website are hereinafter together referred to as the "Platform").
While granting loans every attempt is made to do proper assessment and scrutiny on case to case basis. However the Company has all rights to cancel the sanction letter if it is found that the applicant has provided incorrect/ false information and or submitted faulty/ fake/ improper documents to mislead the company. The cancellation will be done, at any time before or after the disbursement (full or partial) of the loan amount. The company reserves the right to recall the entire amount disbursed along with interest and penalties which the company may deem fit and the entire amount will be payable to the company in one single installment immediately on demand. The company will have every right to take any legal/ criminal action against a person/ entity who has tried to avail any loan facility through such misrepresentation/ fraud.
The Company will have a right to cancel the sanction and to recall the entire loan disbursed along with interest and penalties at the Company’s discretion if it has found that the end use of the loan is not confirmed by the borrower/ or the loan amount has been utilized for a purpose not intended for as per the loan application form. In such case if the due amount as stated is not paid in one single installment the company will be free to proceed against the borrower for any legal/ criminal action as stated above.
The company will not be responsible for any fault/ defect in an asset purchased from the loan amount sanctioned & disbursed by it. Borrower will have to verify the quality and working condition of the asset so acquired. If the borrower makes a default in repayment of the loan due to such reasons and also on account of dispute with the dealer due to the defective article /asset acquired, the company will recall the entire loan which will be entirely repayable with interest and penalties as stated above.
If the borrower fails to complete the formalities/ submission of documents stipulated by the terms of sanction within a period of 1-4 weeks or within the prescribed period as agreed, the company will have every right to cancel the sanction letter.
The company will have every right to amend the terms of sanction/ to reduce the amount/ period/ interest rate as per sanction at any time before or after the disbursement of the loan. The borrower will have no recourse against this decision of the company. However the company has every right to cancel the sanction letter and recall the entire loan without assigning any reason whatsoever.
At the end of the repayment period the entire outstanding balance will become due and payable on the due date. Extension of repayment will be granted only in extra-ordinary circumstances i.e. Natural Calamity/ Natural Disaster etc.
If an excess amount is deposited in the loan account at the end of the repayment period and there is any credit balance in the loan account of the borrower it will be refunded back on being brought to the notice of the company.
The company will not be responsible in the event of any failed transaction of crediting loan installment through debit card due to any reasons whatsoever.
If any repayment installment is wrongly credited to different account other than the one intended for it will appropriated to the relevant account after it is brought to the notice of the company. The company will not be responsible for any such instances and the consequent loss to the borrower whatsoever. In the event of any such wrong credit through debit card, the relevant entry will be appropriated within seven working days from the date it is brought to the notice of the company.
If any extra installment is deposited by the borrower in his loan account, it can be reverted back at the specific request of the borrower. The company will not be responsible for any such additional credits. In the event of any duplicate credit transactions through debit cards it will be reverted back within a period of seven working days from the date it was brought to the notice of the company.
In case of loans granted against own deposits, the company will have every right to liquidate the deposit kept as security and to get back the amount of loan outstanding along with appropriate interest even before maturity of the said deposit. The company will have a right of general Lien in all such cases.
The company has every right to encash/ liquidate/ sale any security charged to it against any loan granted, to get its dues recovered along with appropriate interest.
The company reserves all rights to change/ amend/ add/ cancel any/ all of the above rules at any time at its sole discretion without any prior notice whatsoever.
Email: grievanceredressal@vaishalisecuritiesltd.com
Tel: 8511186223
The Customer Grievance Redressal Mechanism is framed to provide customer services and to comply with the Guidelines of Fair Practices Code prescribed by the Reserve Bank of India and the Fair Practices Code of the Company which inter-alia set out broad parameters for dealing with customers.
Customer complaints comprise an important voice of a customer and following will direct standards at VAISHALI SECURITIES LIMITED for managing client grievances:
Customers shall be treated fairly at all times.
Complaints raised by customers shall be dealt with courtesy and resolved in a timely manner
Customers shall be informed of avenues to escalate their complaints within the organization, and their rights in cases when their complaints are not resolved in a timely manner or whenthey are not satisfied with the resolution of their complaints.
Employees shall work in good faith and without prejudice, with all customers
Any customer having grievance/complaint/feedback with respect to the product and services offered by Vaishali Securities Limited (hereinafter referred to as 'the Company') may log in a complaint to the Company through any of the following channels:
Write an email to us at support@vaishalisecuritiesltd.com
You may write a letter at the address–D- 504, Swati Crimson Daskroi, Shilaj Thaltej Ahmedabad Gujarat 380059
In case of any complaints/grievances, the customer may contact our representatives below at any time between 10:00 am and 6:00 pm Monday to Friday except public holidays. Customers are requested to address all their grievances at the first instance to the customer support officer.
The Company shall endeavour to resolve the grievance within a period of seven days from the date of receipt of a grievance.
If the customer does not receive a response from the Grievance Redressal Officer within seven days of lodging the grievance with customer support, or if the customer is not satisfied with the response received from the Grievance Redressal Officer, the customer may reach the Nodal Officer at the e-mail address below. The contact details of our Nodal Officer are provided below.
Name: Sumitra Agarwal
Address: D- 504, Swati Crimson Daskroi, Shilaj Thaltej Ahmedabad Gujarat 380059
Email ID: grievanceredressal@vaishalisecuritiesltd.com
In case the customer does not receive a response from the Nodal Officer within fifteen days from the date of making a representation, or if the customer is not satisfied with the response so received, a complaint may be made in accordance with the‘The Reserve Bank–Integrated Ombudsman Scheme, 2021’ (“Ombudsman Scheme”) to the Ombudsman in whose jurisdiction the office of the Company complained against, is located.
Support Email:
support@vaishalisecuritiesltd.com
contact@vaishalisecuritiesltd.com
Grievance Email:
grievanceredressal@vaishalisecuritiesltd.com