Vaishali Securities Limited

Terms & Conditions

VAISHALI SECURITIES LIMITED, a company incorporated Company has its registered office at D- 504, Swati Crimson Daskroi, Shilaj Thaltej Ahmedabad Gujarat 380059 (“App”, which expression shall include future releases of the application). Company makes the App available for download and use on mobile phones to you as end-users of the App, subject to these Terms of Service (“Terms”).

The Company also operates a website at www.vaishalisecuritiesltd.com (“Website”) for marketing, advertisement, and information purposes only.

These Terms shall constitute a binding contract between Company and you when you download the App. Downloading and installing the App shall be deemed to constitute sufficient proof that you have read, understood and accepted these Terms. Together with the Privacy Policy (as defined in these Terms), these Terms constitute the entire rights, obligations and remedies in respect of your use of the App.

Before using our Services, you are requested to please ensure that you carefully read and understand these T & C which shall apply. If you do not agree to these Terms you must not proceed to download the App.

Without prejudice to any other specific requirement which may be laid out in these Terms, your use of the App and specifically, your acceptance of these Terms as aforesaid shall be deemed to be a representation from you that you are above 18 years of age, or possess legal parental or guardian consent and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms.

Headings of clauses are only for convenience and are not intended to be used to interpret the contents thereunder. Please read these Terms in full.

1. Definitions

"Application or App." shall mean the mobile application created, developed and designed by the Company for providing the Services.

"Lender" shall mean non-banking financial company, which grant the Loan to the Customer(s), through the Platform.

"Customer(s)" or "you" or "End-Users" shall mean any person who accesses, downloads, uses, views the Platform and the Services.

"Loan" shall mean the loan that you may apply for through the Platform and which is sanctioned and granted by LENDER, subject to the applicable terms and conditions of the Loan Agreement.

"Loan Agreement" shall mean the loan agreement to be executed between Lender and the Customer(s) for granting the Loan whether in physical or electronic form as may be applicable from time-to-time.

"Outstanding Amount(s)" shall mean the Loan, interests and charges due and payable by you to Lender, on respective due date(s).

"Platform" shall mean the App and the Website collectively.

"Third Party Platforms" shall mean social networking platforms, such as Facebook, LinkedIn and other similar platforms.

"User Data" shall mean any data, information, documents or materials submitted with the Company prior to or during the use of the Services.

"Website" shall mean vaishalisecuritiesltd.com, managed and operated by the Company for the provision of Services.

2. Description of the App

2.1. The App enables you to obtain loans and other credit facilities (“Credit Facilities”) from the Company. The App auto-tracks, organizes and analyses your Transaction Information (as defined in these Terms) to present to you various credit products and services. The Company and/or the App may share the Transaction Information with Affiliates to which you hereby consent.

2.2. “Transaction Information” means information that is contained in text messages (that is, SMS) sent by providers of services and/or products (including but not limited to financial institutions, mobile carriers and utility companies) to your mobile telephone number(s) in connection with one or more transactions across multiple financial accounts (including purchase, payments, billing information and service notifications related thereto). Without limitation, Transaction Information includes:

2.2.1. Your mobile phone number

2.2.2. Your email address

2.2.3. Partial payment card data only to the extent such card data is disclosed in the said messages

2.2.4. Information related to the transaction in question including identity of the service or product and the price or fee paid or payable in respect thereof.

2.3. For the avoidance of doubt, the App has no direct access to your bank, credit card or debit card account information, or any Transaction Information other than that which is contained in SMS messages you receive on your phone. Further, the App does not require any bank login ID or password from you.

2.4. “Affiliates” mean any bodies incorporated which are controlled by, control, or under common control with, the Company, whether by virtue of owning, including as a beneficiary, the majority of voting capital or the by having the right to appoint a majority on the board of directors or other management organ, or both.

3. Applicability of the Terms

3.1. By downloading, installing, using, and accessing the App’s features in any manner you hereby give your unconditional consent to;

3.1.1. These Terms including the paragraphs at the commencement of these Terms.

3.1.2. The “Privacy Policy” available on the Website and incorporated herein by reference.

3.1.3. Any other notice, disclaimer, policy, or term of use, by whatever name called, which may apply to the use of the App from time to time.

3.2. If you do not agree to any of these Terms or the Privacy Policy or any other policy or term requiring your consent or deemed consent for using the App, please do not download or use the App in any manner whatsoever.

3.3. These Terms may be amended at any time by the Company. All such amendments shall be binding on you 24 (twenty four) hours after the amended Terms are made available on the Website. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the App with no liability to the Company.

3.4. Although the Company may attempt to notify you when major changes are made to these Terms, it shall be solely your responsibility to read and understand the most up-to-date version of the Terms on the Website. Nothing in these Terms shall be deemed to confer any third-party rights or benefits.

4. Use of the App

4.1. You shall not use the App otherwise than as an end user.

4.2. In your use of the App, you shall always comply with all applicable laws.

4.3. You agree not to circumvent, disable or otherwise interfere with security-related features of the App or features that prevent or restrict use or copying of any content or enforce limitations on use of the App or the content therein.

4.4. You hereby represent and warrant that you shall make use of the App as a prudent, reasonable and law-abiding citizen.

4.5. The Company shall not be responsible for any delay or failure resulting from infrastructure issues, like server uptime, network availability and connectivity.

4.6. You shall not take any action that would cause Company to suffer any type of loss.

5. LINKS TO THIRD PARTY SITES

The Platform may contain links to other websites owned and operated by third parties who are not related to the Platform ("Linked Websites"). The Linked Websites are not under the control of the Company and the Company shall not be responsible for the content of any Linked Websites or any hyperlink contained in a Linked Website and makes no representation or warranty with respect to the content of any such third party sites.

The Platform provides these links to you as a convenience only and the inclusion of any link does not imply any endorsement of the Linked Website by the Company. Your access or use of such Linked Website is entirely at your own risk. The Company shall not be a party to any transaction between you and the Linked Website. Your use of a Linked Website is subject to these terms and conditions of that respective Linked Website.

6. Termination and Suspension

6.1. Notwithstanding anything to the contrary in these Terms, any other terms, or any other communication between you and the Company, the Company may terminate your use of the App at any time with or without notice, and for or without any reasons, with absolutely no liability to you.

6.2. Without prejudice to the foregoing;

6.2.1. The Company reserves the right to terminate these Terms without notice and without liability to you on becoming aware that you have violated these Terms or any other guidelines and rules published in respect of the App.

6.2.2. Company may block, restrict, disable, suspend or terminate your access to all or part of the App at any time in Company’s discretion, without prior notice or liability to you.

7. Other Disclaimers

7.1. To the fullest extent permissible pursuant to applicable law, the Company, and any of Company’s third-party partners, licensors, and suppliers, disclaim all warranties, statutory, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by you through the App will constitute or create any representation or warranty not expressly stated herein.

7.2. You expressly agree that use of the App is at your sole risk. The App and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the App are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied. The Company and any third party suppliers, licensors, and partners do not warrant that the data, software, functions, or any other information offered on or through the App will be uninterrupted or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected.

7.3. Company and any third party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the App in terms of correctness, accuracy, reliability, or otherwise.

7.4. You understand and agree that if you use, access, download, or otherwise obtain information, materials, or data through the App, the same shall be at your own discretion and risk and that you will be solely responsible for any damage to your property (including your computer system and/or other device) or loss of data that results from the download or use of such material or data.

7.5. You acknowledge and agree you have entered into these terms in reliance upon the No Lending, Other Disclaimers and the Limitations of Liability set forth herein, that the No Lending, Other Disclaimers and the Limitations of Liability set forth herein reflect a reasonable and fair allocation of risk between you and Company, and that the No Lending, Other Disclaimers and the Limitations of Liability set forth herein form an essential basis of the bargain between you and Company. Company would not be able to provide the App to you on an economically reasonable basis without these limitations.

7.6. Any information that the App may make communicate to you about any service or product offered by a third party, including any promotional or other offers in relation thereto, shall not constitute or be deemed to be the Company’s endorsement or approval in any manner of such third party products and services.

8. Intellectual Property

The Company and its licensors, if any, shall be the sole and absolute owners of the App, including but not limited to the idea behind the App, the copyright in all content on the App and Website and all trademarks, designs, logos and other insignia of trade used on the App and Website and elsewhere during the performance of the services, all of which are subject to protection under patent, copyright, trade mark and trade secret and other intellectual property laws of India and other countries. Any copying of any part of the App shall entail immediate termination of these Terms without prejudice to the other rights and remedies of the Company, including for civil wrongs and criminal offences.

Other names, company names, brand names, registered and unregistered trademarks or service marks and logos (the “Marks”) are the property of their respective holders. Nothing contained in the Website should be construed as granting, by implication or otherwise, any license or right to use the Marks without express written permission of the owner or rights holder with respect to such use.

9. Consents

In addition to any consent, you may give pursuant to the Privacy Policy, you hereby consent to- (a) the Company to retrieve your credit score from CIC’s for the purpose of evaluating your eligibility for a Credit Facility; (b) Company sharing the Transaction Information with its Affiliates.

10. Limitation of Liability

Use of the our service is at your sole risk. While we make reasonable eﬀorts to ensure the safety and functionality of our Website or app, these eﬀorts may fail and errors may occur. IN NO EVENT SHALL COMPANY OR ANY OTHER PARTY INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THE CONTENT OF THIS WEBSITE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, COMPUTER VIRUS OR SYSTEM FAILURE, OR LOSS OF DATA OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS WEBSITE (OR THE CONTENT PROVIDED AT THIS WEBSITE ON ANY APPLICATION RELATED TO ANY THIRD PARTY), OR USERS’ INABILITY TO USE THE CONTENT CONTAINED IN THIS WEBSITE (OR ANY OTHER APPLICATION), ON ANY THEORY OF LIABILITY. WE WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED BY OR ARISING FROM YOUR RELIANCE ON THE CONTENT OF THIS WEBSITE. THESE WAIVERS APPLY EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) EXCEED THE AMOUNT, IF ANY, PAID BY YOU TO US FOR ACCESSING THIS APPLICATION SUBJECT TO THE MAXIMUM LIABILITY OF THE COMPANY SHALL BE Rs.500.

11. Indemnity

You hereby agree to defend, indemnify, and hold harmless Company and their aﬃliates, parents, subsidiaries, and their respective employees, agents, contractors, oﬃcers, directors, successors and assigns from all liabilities, claims, damages and expenses, including without limitation attorneys’ fees and costs, that arise from your use or misuse of this Website, without limitation, any actual or threatened suit, demand, or claim made against Company arising out of or relating to the User Content, your conduct, your violation of these T & C, or your violation of the rights of any third party. This indemnification obligation shall survive these Terms and use of the App.

12. Governing Law and Arbitration

12.1. These Terms are governed by and shall be construed in accordance with the laws of the Republic of India without respect to its conflict of laws’ provisions.

12.2. The App is controlled and offered by the Company from its facilities in India. If you are a user outside India, please take note the Company is subject only to Indian law and only to the jurisdiction of Indian courts. The Company makes no representations that the App is appropriate or available for use in other locations. Therefore, if you are a user outside India, you may use the App solely on your own volition and at your own risk. You shall be solely responsible for compliance with local law.

12.3. Disputes, if any, shall be attempted to be resolved amicably for thirty (30) days. Unresolved disputes shall be referred to an independent, sole arbitrator in Mumbai appointed by the Company in accordance with the procedure established by the Arbitration and Conciliation Act, 1996. Subject to the foregoing, you hereby consent to the exclusive jurisdiction of the Courts in Mumbai, India.

13. Miscellaneous

13.1. Notices: Any notice required to be given to Company under these Terms shall be sent by registered mail to legal@vaishalisecuritiesltd.com or recognized courier to the address first set out above.

13.2. Force Majeure: If the whole or any part of the performance of the respective obligations of the parties hereunder is prevented or delayed by reasons of natural calamities, war, arson, civil disturbance, and such other reasons beyond the reasonable control of a person (each a “Force Majeure Event”), then to the extent either party shall be prevented or delayed from performing all or any part of their respective obligations under these Terms despite due diligence and reasonable efforts to do so, then such party shall be excused from performance hereunder for so long as reasons of Force Majeure Event continue. A Force Majeure Event shall not affect the payment obligations of the parties unless there is legal bar / embargo to the making of the payments.

13.3. Assignment: You may not assign or otherwise transfer your rights or obligations under these T&C. We may assign our rights and duties under these T&C without any such assignment being considered a change to these T&C and without any notice to you.

13.4. Communications: You hereby provide your explicit consent to receive on your registered email/phone promotional and marketing communication about various products, services and offerings the Company, vendors, clients, group companies or business associates may make available. This will override any DND or DNC services you may have registered for on your phone in the past. You consent to receive service/promotional messages on Whatsapp through our business accounts.

13.5 Modification of Services: We reserve the right to modify or discontinue (completely or in part) our Website, Services, or any content appearing therein. We will not be liable to you or any third party if we exercise this right.

13.6 No Third-Party Beneficiaries or Rights: These T&C do not create any private right of action on the part of any third party or any reasonable expectation that the Website or Services will not contain any content that is prohibited by these T&C.

13.7 Complaints: In the event you have any complaint(s) pertaining to Services provided through this App or Website, please feel free to email us at support@vaishalisecuritiesltd.com. Kindly provide your name, email address, physical address and contact numbers so that we may be able to verify details or check the authenticity of the complaints.

13.8 Feedback: We welcome feedback, comments and suggestions for improvements to the Services (“Feedback “). You can submit Feedback by emailing us at support@vaishalisecuritiesltd.com.

13.9 We reserve the right to make changes to our Website, policies, and these T & C at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Privacy Policy

Introduction

We, VAISHALI SECURITIES LIMITED (Company; We; us; our; Lender), a Private Limited Company bearing CIN U65923GJ1995PLC026569 and having its registered office address at D- 504, Swati Crimson Daskroi, Shilaj Thaltej Ahmedabad Gujarat 380059. Company intends to offer loans to customers, through mobile applications. This privacy policy (Policy; Privacy policy) discloses the practices and policies adopted for collecting, storing, retrieving or using personal information it may receive from its users (“You”, “Your”, “Customer”) who access the mobile app to receive the services (“Services”) and may be required by us to sanction the Loan. The information received from You while accessing the Services through website / URL of www.vaishalisecuritiesltd.com (“Website”), mobile app, and other facilities including the call-centre facilities (“IVR”) (together referred to as the “Portal(s)”) will be utilised in a manner as set out in this Policy. The Personal Information shall be collected through the mobile application form available on the Application.

We value online privacy & security while browsing through the App and availing the Services available on the App. We make every eﬀort to ensure that the information you provide will not be misused. This policy would apply to information we collect when you register with our applications, or when you access or use the App, or avail the Loan and other facilities on the App (collectively the “Services”). Persons using the Services are hereinafter referred to as “Users” or “you”.

Our goal in this Privacy Policy is to be completely transparent about the data we collect, why we collect, use, share, store and protect personal information about Users. We encourage you to familiarize yourself with our policies and let us know if you have any further questions.

Account Information: Self-declared information like name, referral code used, email, address details, photo, address proof and identity proof. Additionally, for availing financing facility from the Company:

Please note that if you decline or delete these cookies, some parts of the App may not work properly.

Security Information

You can access your personal identity details on the App through your login credential. We recommend that you do not share your password with anyone. In addition, your personal details are stored on a secure server located in India that only selected personnel contractors and authorised Agencies have access to. We encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that your personal details are safe as it is transmitted to us.

However, you understand and accept no data transmission over the Internet can be guaranteed to be completely secure. We cannot ensure or warrant the security of any information that you transmit to us and you do so at your own risk. Data pilferage due to unauthorized hacking, virus attacks, technical is possible and we take no liabilities or responsibilities for it.

Privacy Policies of Third–Party Websites

This Privacy Policy only addresses the use and disclosure of information we collect from you. Other websites/apps that may be accessible through this App have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you to review such website’s privacy policy. We are not responsible for the policies or practices of third parties.

We will share all information we collect from you, including the personal information with any third party if we in good faith believe it is required for the purposes of our compliance with any applicable law, regulation, legal process or enforceable governmental request/ action or any manner required for the purposes of protecting our rights or interests. These third-party websites and advertisers or internet advertising companies working on our behalf, sometimes use technology to send or serve data that appear on the App. They automatically receive your IP address when that happens. They may also use cookies, JavaScript, web beacons and other technologies to measure the eﬀectiveness of their advertisements and to personalize advertising content. Please be advised that we do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Therefore, we are not responsible for the information or content they may contain, nor are we responsible for the privacy practices employed therein. Please contact them directly for more information about their privacy policies. This Privacy Policy applies solely to information collected by us through the mobile application.

We will share your personal information internally with those staﬀ members who need it to carry out your instructions regarding the receipt of marketing information, Loan Processing, recovery of Loan. We will not disclose your personal information to any third party unless required to do so by law and/or covered under this Privacy Policy.

Persons who supply us with their telephone numbers may receive communication from us via telephone, text message or emails, pertaining exclusively to new services or any upcoming events.

In order to provide and improve our services and to share relevant ads with you, we use and disclose to our advertising and analytics partners non- personally identiﬁable information that we collect, including cookie data, some log data, and mobile data.

Our App complies fully with all the applicable and relevant laws of India.

Disclosures:

We respect that you do not want your personal information to be shared with other companies at any time. However, we may disclose Your Personal Information to third parties such as payment gateways, authorized service providers, payment transaction processors, and law enforcement agencies, if We are required by law to do or if it is to help investigate, prevent or take action regarding unlawful and illegal activities; suspected fraud, potential threat to the safety or security of any person, or as defense against legal claims. We will keep your personal information conﬁdential and limit access to it to those who speciﬁcally need it to conduct their business activities, except as otherwise permitted by applicable law.

Third party service providers:

We may employ other companies and individuals, call centres, payment gateways, banks to perform functions on our behalf. Examples include delivering e-mail, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable law.

Business Transfers:

As we continue to develop our business, we might sell or buy business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that the Company’s assets or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Protection of App:

We release personal information when we believe, release is appropriate to comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property or safety of App, our users or others. This includes exchanging information with other companies, organizations, government or regulatory authorities for fraud protection and credit risk reduction.

If you are no longer interested in sharing your Personal and Sensitive Information, please e-mail your request at: support@vaishalisecuritiesltd.com. Please note that it may take about 72 business hours to process your request.

To the Government and other judicial bodies as required under the law in order to comply with the legal obligations (without the prior permission of customers).

Company website shall also contain links to the other websites. Customers are requested to go through the respective privacy polices disclosed under the relevant sites to familiarize themselves.

Policy Changes:

We may update this Privacy Policy to reﬂect changes to our information practices. You are encouraged to check this privacy policy on a regular basis to be aware of the changes made to it. Continued use of the services and access of the App shall be deemed to be your acceptance of this privacy policy.

General Matters:

The Accuracy and Conﬁdentiality of your Account Information is your Responsibility. You are responsible for maintaining the secrecy and accuracy of your password, email address, and other account information at all times. We are not responsible for personal data transmitted to a third party as a result of an incorrect email address.

Conﬁdentiality and Security:

We use commercially reasonable security measures to protect the loss, misuse, and alteration of the information under our control. However, we cannot absolutely guarantee the protection of any information shared with us.

We make all User information accessible to our employees, agents or partners and third parties only on a need-to-know basis and bind all such employees to strict conﬁdentiality obligations Notwithstanding the above, we are not responsible for the conﬁdentiality, security or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Company including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc. Please be aware that you can opt out of receiving service messages from us.

Contact Us:

If you have any questions or suggestions or wish to make a complaint you can contact us at support@vaishalisecuritiesltd.com or write to us at the following address:

PRINCIPAL OFFICER

VAISHALI SECURITIES LIMITED

D- 504, Swati Crimson Daskroi, Shilaj Thaltej Ahmedabad Gujarat 380059

Dispute Resolution

In the event of any dispute, difference or claim arising out of this Policy the same shall be settled in accordance with the Laws of India through regular judicial process and the courts of Ahmedabad, India shall have exclusive jurisdiction.

CONSENT TO THIS POLICY

By accessing the Website/Portal, You agree to this Policy or any updated version of this Policy. This document supersedes any prior communication on this topic and reflects the entire and exclusive Policy for this Site.

Refunds & Cancellation

Introduction

VAISHALI SECURITIES LIMITED having registered office at D- 504, Swati Crimson Daskroi, Shilaj Thaltej Ahmedabad Gujarat 3800591 (hereinafter be referred to as "Company" or "us" or "we" are the owner of the mobile application ("Digital Loan App") and website (www.vaishalisecuritiesltd.com) (App and Website are hereinafter together referred to as the "Platform").

1. Cancellation

While granting loans every attempt is made to do proper assessment and scrutiny on case to case basis. However the Company has all rights to cancel the sanction letter if it is found that the applicant has provided incorrect/ false information and or submitted faulty/ fake/ improper documents to mislead the company. The cancellation will be done, at any time before or after the disbursement (full or partial) of the loan amount. The company reserves the right to recall the entire amount disbursed along with interest and penalties which the company may deem fit and the entire amount will be payable to the company in one single installment immediately on demand. The company will have every right to take any legal/ criminal action against a person/ entity who has tried to avail any loan facility through such misrepresentation/ fraud.

The Company will have a right to cancel the sanction and to recall the entire loan disbursed along with interest and penalties at the Company’s discretion if it has found that the end use of the loan is not confirmed by the borrower/ or the loan amount has been utilized for a purpose not intended for as per the loan application form. In such case if the due amount as stated is not paid in one single installment the company will be free to proceed against the borrower for any legal/ criminal action as stated above.

The company will not be responsible for any fault/ defect in an asset purchased from the loan amount sanctioned & disbursed by it. Borrower will have to verify the quality and working condition of the asset so acquired. If the borrower makes a default in repayment of the loan due to such reasons and also on account of dispute with the dealer due to the defective article /asset acquired, the company will recall the entire loan which will be entirely repayable with interest and penalties as stated above.

If the borrower fails to complete the formalities/ submission of documents stipulated by the terms of sanction within a period of 1-4 weeks or within the prescribed period as agreed, the company will have every right to cancel the sanction letter.

The company will have every right to amend the terms of sanction/ to reduce the amount/ period/ interest rate as per sanction at any time before or after the disbursement of the loan. The borrower will have no recourse against this decision of the company. However the company has every right to cancel the sanction letter and recall the entire loan without assigning any reason whatsoever.

At the end of the repayment period the entire outstanding balance will become due and payable on the due date. Extension of repayment will be granted only in extra-ordinary circumstances i.e. Natural Calamity/ Natural Disaster etc.

2. Refund

If an excess amount is deposited in the loan account at the end of the repayment period and there is any credit balance in the loan account of the borrower it will be refunded back on being brought to the notice of the company.

The company will not be responsible in the event of any failed transaction of crediting loan installment through debit card due to any reasons whatsoever.

If any repayment installment is wrongly credited to different account other than the one intended for it will appropriated to the relevant account after it is brought to the notice of the company. The company will not be responsible for any such instances and the consequent loss to the borrower whatsoever. In the event of any such wrong credit through debit card, the relevant entry will be appropriated within seven working days from the date it is brought to the notice of the company.

If any extra installment is deposited by the borrower in his loan account, it can be reverted back at the specific request of the borrower. The company will not be responsible for any such additional credits. In the event of any duplicate credit transactions through debit cards it will be reverted back within a period of seven working days from the date it was brought to the notice of the company.

In case of loans granted against own deposits, the company will have every right to liquidate the deposit kept as security and to get back the amount of loan outstanding along with appropriate interest even before maturity of the said deposit. The company will have a right of general Lien in all such cases.

The company has every right to encash/ liquidate/ sale any security charged to it against any loan granted, to get its dues recovered along with appropriate interest.

The company reserves all rights to change/ amend/ add/ cancel any/ all of the above rules at any time at its sole discretion without any prior notice whatsoever.

3. Contact

Email: grievanceredressal@vaishalisecuritiesltd.com

Tel: 9845339809

Grievance Redressal

Objective

The Customer Grievance Redressal Mechanism is framed to provide customer services and to comply with the Guidelines of Fair Practices Code prescribed by the Reserve Bank of India and the Fair Practices Code of the Company which inter-alia set out broad parameters for dealing with customers.

Principles

Customer complaints comprise an important voice of a customer and following will direct standards at VAISHALI SECURITIES LIMITED for managing client grievances:

Customers shall be treated fairly at all times.

Complaints raised by customers shall be dealt with courtesy and resolved in a timely manner

Customers shall be informed of avenues to escalate their complaints within the organization, and their rights in cases when their complaints are not resolved in a timely manner or whenthey are not satisfied with the resolution of their complaints.

Employees shall work in good faith and without prejudice, with all customers

Grievance Redressal Mechanism

Any customer having grievance/complaint/feedback with respect to the product and services offered by Vaishali Securities Limited (hereinafter referred to as 'the Company') may log in a complaint to the Company through any of the following channels:

Write an email to us at support@vaishalisecuritiesltd.com

You may write a letter at the address–D- 504, Swati Crimson Daskroi, Shilaj Thaltej Ahmedabad Gujarat 380059

In case of any complaints/grievances, the customer may contact our representatives below at any time between 10:00 am and 6:00 pm Monday to Friday except public holidays. Customers are requested to address all their grievances at the first instance to the customer support officer.

The Company shall endeavour to resolve the grievance within a period of seven days from the date of receipt of a grievance.

Nodal Officer

If the customer does not receive a response from the Grievance Redressal Officer within seven days of lodging the grievance with customer support, or if the customer is not satisfied with the response received from the Grievance Redressal Officer, the customer may reach the Nodal Officer at the e-mail address below. The contact details of our Nodal Officer are provided below.

Name: Sumitra Agarwal

Address: D- 504, Swati Crimson Daskroi, Shilaj Thaltej Ahmedabad Gujarat 380059

Email ID: grievanceredressal@vaishalisecuritiesltd.com

Escalation to RBI

In case the customer does not receive a response from the Nodal Officer within fifteen days from the date of making a representation, or if the customer is not satisfied with the response so received, a complaint may be made in accordance with the‘The Reserve Bank–Integrated Ombudsman Scheme, 2021’ (“Ombudsman Scheme”) to the Ombudsman in whose jurisdiction the office of the Company complained against, is located.